Frequently Asked Questions
Everything you need to know about shopping with Musora.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range between 10-21 business days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
Which payment methods do you accept?
Musora accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my package after it ships?
Yes. Once your order is processed, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How can I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature on the website from Monday to Friday, 9 AM to 5 PM EST.